Cancellation & Refund Policy

Last Updated: 29 August 2026

1. Introduction

At Octalbees, we strive to ensure absolute satisfaction with our digital services. We maintain a transparent process to avoid any misunderstandings. By engaging with our services, you agree to the terms of this Cancellation and Refund Policy.

2. Cancellation & Refund Rules by Service

Our refund rules vary depending on the type of service, program, or engagement you have selected:

A. Digital Agency Services

Before Project Commencement: You may cancel your project and request a full refund within 3 days of payment, provided that no work, onboarding, or consultation has commenced.
After Project Commencement: Once project discovery, design, or development has begun, cancellations are generally not permitted unless mutually agreed upon in writing. In such cases, Octalbees retains the right to bill for the hours worked or milestones completed up to the cancellation date.
Digital Products & Milestones: Due to the irreversible nature of digital goods, no refunds will be provided for completed projects, delivered code, active software development subscriptions, or approved milestone payments.

B. Educational Courses (e.g., AI Full-Stack Developer Program)

48-Hour Refund Policy: We offer a 48-hour no-questions-asked refund policy for our educational courses. If you are not satisfied with the course material, live sessions, or teaching methodology, you may request a full refund within 48 hours of your purchase or the official start time of the cohort (whichever is later).
After 48 Hours: No refunds will be issued beyond the initial 48-hour window, as course materials, cloud resources, and mentorship seats have already been permanently allocated to you.
After Course Commencement: Once the course or cohort has officially started and you have accessed any course materials, attended any live sessions, or received any mentorship, the registration fee is strictly non-refundable regardless of the reason for cancellation.

C. Internship Programs

No Security Deposits: We do not charge security deposits for our standard internship programs.
7-Day Refund Policy for Paid Tracks: For any specialized internship tracks or training modules that require an upfront fee, we offer a 7-day refund policy. If you find the program does not meet your expectations, you may request a full refund within 7 days of the program start date, provided the internship has not yet commenced.
After Internship Commencement: Once the internship program has officially started — meaning you have been onboarded, assigned a mentor, given project access, or attended any sessions — no refund of the registration fee or any other fee will be issued under any circumstances.

D. General No-Refund Rule After Program Commencement

Please note: Once any internship, course, training program, or any other type of program offered by Octalbees has officially commenced, the registration fee and any associated charges are strictly non-refundable. This applies to all types of registrations including but not limited to internship registrations, course registrations, bootcamp registrations, and any other program enrollments. Commencement is defined as the point at which you have been onboarded, granted access to materials, assigned to a mentor or team, attended any live session, or received any form of deliverable from the program.

3. Third-Party Expenses

Regardless of the service type, any payments made to third parties on your behalf (e.g., domain registration, server hosting, API credits, stock image licenses) are strictly non-refundable under any circumstances.

4. Dispute Resolution

If you are dissatisfied with our service, we urge you to contact us immediately so we can attempt to rectify the issue. Initiating a chargeback or payment dispute without prior communication is a violation of our terms and will result in the immediate suspension of all services and legal action if necessary.

5. How to Request a Cancellation or Refund

To formally request a cancellation or refund, please email us directly at info@octalbees.com. Please include your project name, payment receipt, and the detailed reason for your request. Approved refunds will be processed back to the original payment method within 7-14 business days.