Cancellation & Refund Policy

Last Updated: 24 June 2026

1. Introduction

At Octalbees, we strive to ensure absolute satisfaction with our digital services. We maintain a transparent process to avoid any misunderstandings. By engaging with our services, you agree to the terms of this Cancellation and Refund Policy.

2. Cancellation Policy

We understand that plans can change. However, as our services require the immediate allocation of resources and personnel, we enforce the following cancellation rules:

Before Project Commencement: You may cancel your project and request a full refund within 3 days of payment, provided that no work, onboarding, or consultation has commenced.
After Project Commencement: Once project discovery, design, or development has begun, cancellations are generally not permitted unless mutually agreed upon in writing. In such cases, Octalbees retains the right to bill for the hours worked or milestones completed up to the cancellation date.

3. Refund Eligibility

Refunds are strictly governed by the nature of the services provided:

Digital Products & Services: Due to the irreversible nature of digital goods and services, no refunds will be provided for completed projects, delivered code, or active software development subscriptions.
Third-Party Expenses: Any payments made to third parties on your behalf (e.g., domain registration, server hosting, stock image licenses) are strictly non-refundable.
Milestone Payments: Payments made against approved milestones are non-refundable.

4. Dispute Resolution

If you are dissatisfied with our service, we urge you to contact us immediately so we can attempt to rectify the issue. Initiating a chargeback or payment dispute without prior communication is a violation of our terms and will result in the immediate suspension of all services and legal action if necessary.

5. How to Request a Cancellation or Refund

To formally request a cancellation or refund, please email us directly at info@octalbees.com. Please include your project name, payment receipt, and the detailed reason for your request. Approved refunds will be processed back to the original payment method within 7-14 business days.